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Frequently Asked Questions

Here are the answers to some of the questions we get asked most often about our products, website and services. Still can't find the answer you're looking for? Contact one of our customer care advisors here. We'll be more than happy to help.

Can you provide me with valuations for selling or insurance purposes?

Unfortunately, we are unable to give valuations for any purposes for products manufactured by ourselves. We suggest you contact your local antiques dealer to obtain a valuation.

Can you help me identify a product or pattern?

Due to our small team of Customer Care Advisors we don't always get the chance to search for products or patterns through back-catalogues or are unable to provide the information requested within required timeframes. May we suggest you try the following site for more information before contacting us:


Where are Royal Albert products made?

For over 100 years Royal Albert Product Design and Development has taken place in the United Kingdom, guaranteeing English authenticity and values. Today, Fiskars UK Ltd maintains exactly the same engineering excellence and proven quality control in all our owned facilities in which we produce product and continues to adhere to these world famous standards.

Like many luxury brands, we work with the best partners across the world whose skills and quality standards equal our own. To ensure that production from our manufacturing and sourcing resources mirrors all Stoke-on-Trent manufacturing activities, developments and precise tolerances for complete Customer satisfaction, Royal Albert staff from the United Kingdom transfer to or work with the teams to train, maintain and manage the production processes.

Depending on our product requirements, we will maintain production in all locations. Around the world, the vision of Royal Albert, based on the brand values of quality, craftsmanship and innovation, has not changed and continues to be absolutely English.

What kind of bone is used in making Royal Albert tableware?

Our china is manufactured with a type of soft-paste porcelain, which contains greater than 35% tricalcium orthophosphate. This makes our china extremely hard and durable and cannot absorb fluids or food. The processing of the china results in a beautiful translucent white appearance,which is considered among the strongest types of porcelain in the industry.

Why do my plates have grey marks on them?

Some stoneware owners notice grey marks or "scratches" on their dinnerware. This is not a defect. These marks can occur when metal utensils come into contact with the hard glazes typically used by most stoneware manufacturers.

Stoneware glazes look and feel very smooth; however, the surface is composed of microscopic peaks and valleys. When metal utensils, which are often softer than the glaze, contact the stoneware, tiny metal particles become caught in the microscopic valleys.

Though some users characterise the grey marks as scratches, usually there is no damage to the glaze or the stoneware body. The metal deposits can be removed with a variety of cleansers such as Bar Keepers Friend. The combination of chemical action and a mild abrasive in the cleaner easily removes the metal particles from the glaze.

Does your website have a Wedding List?

Unfortuntely, our website does not have a Wedding List but we do have a Wish List where you can save your favourite items and share them with friends through email or social networks.

When will my order be charged?

Your card will not be charged until your order is despatched.